Privacy policy overview
We protect your personal information with care and compliance.
Introduction to our privacy practices
Our privacy policy outlines how we collect, manage, and protect your information in accordance with the Australian Privacy Act.
We are committed to transparency, security, and only use your data for legitimate, disclosed purposes.
What data do we collect
We collect personal data like contact details and relevant financial information directly from you.
Information provided by you
- • Contact details needed to open or manage your account
- • Information you share during consultations or calls
- • Documents uploaded securely to our platform
- • Feedback or enquiries you submit
- • Other details as required for compliance or service
Automatically gathered data
- • Basic device information when accessing our website
- • IP address logged for security purposes
- • Session data to optimize usability
- • Cookie usage data for analytics
- • Technical information for error management
How we use your data
Data is used to provide secure, responsive financial planning services and meet compliance obligations.
- • Respond to your requests or enquiries
- • Facilitate consultations and follow-ups
- • Comply with regulatory requirements
- • Improve our website experience
- • Maintain secure communications
- • Manage your account as needed
- • Gather metrics for quality control
Your commitment: By using our services, you agree to our collection and use of information as described here.
Who may receive your data
We may share information with Australian service providers, always protecting your privacy.
Our service providers
Third-party services help deliver our offerings, with contracts enforcing confidentiality and security.
Legal and regulatory reasons
Disclosures may occur when required by law or regulation.
Anonymous analytics
Metrics are compiled for improvement, not to identify you personally.
Your rights under privacy law
You have rights to access, correct, or request deletion of your personal data and set preferences for communications.
- • Request a copy of personal details stored
- • Request corrections to inaccurate information
- • Ask for deletion of certain information
- • Obtain a copy in a portable format
- • Express concerns on processing your data
- • Request limits on how data is used
Contact us at any time to exercise your privacy rights or learn more about our practices.
How we safeguard your data
We follow Australian data protection standards, regularly update measures, and incorporate industry-leading security technologies.
Technical protections
- • Website encryption for all data in transit
- • Regular vulnerability assessments
- • Strong password enforcement
- • Secure backups performed routinely
Organisational controls
- • Employee privacy training provided
- • Clear internal access restrictions
- • Incident response protocols in place
- • Regular compliance monitoring
How long data is kept
Data retention follows legal requirements and is managed securely. We do not keep your information longer than necessary.
- • Kept as long as the account is active
- • Stored as required for compliance
- • Kept for a minimum legal period
- • Managed under financial regulations
- • Used only as per communication choices
Upon request, we delete or anonymise data not required by law.
International data transfers
We avoid cross-border transfers when possible, complying with Australian privacy standards if necessary.
- • Reviewed and approved service providers
- • Enforceable data protection agreements
- • Minimised and monitored data sharing
- • Only essential information transferred
Use of cookies and tracking
Learn more about our cookie use in our Cookie Policy. You may opt out or adjust preferences at any time.
Types of cookies used
- • Necessary for site operation and access
- • Monitor usage for improvements
- • Enhance experience based on choices
- • Enable specific site features
Adjust or revoke cookie preferences at any time via browser or our settings.
Policy updates and changes
We update privacy terms as needed to reflect changes in law or technology. Notice is given for significant updates.
- • General site announcement
- • Direct message (if opted in)
- • Email alert (subject to consent)
- • Update to visual banner on site
Review this page regularly to stay informed of any changes.
Contact us with questions
Our support staff respond to queries regarding privacy promptly.
Sirlodurae
17 Gould Road, Herston, QLD 4006 Australia
Phone: +61409525528
Email: content@sirlodurae.com
Last updated November 11, 2025
Effective as of November 11, 2025